Refunds and Exchange
You have 14 days to refund or exchange any non-sale item from the date you received the order. There is a strict no-refund policy against sale items and they can only be exchanged within 7 days of receiving the order. If the received article appears to have any sort of defect/damage, email/call us no later than 3 days from the date the item was received.
Refunds & Exchange:
For refunds and exchanges, please contact our customer care at firstname.lastname@example.org or call us +966 800 850 0822 to arrange a collection. Please allow us two weeks for the collection of items.
Shipping costs are non-refundable.
Refunds will be issued to the same credit card that was used for original purchase. The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.
If you want to track your existing order, please click here track.khaadi.com/tracking
Items must be in re-sellable condition.
Original tags must be in place.
Return will only be transacted in original country of purchase.
This does not affect your statutory rights.
If the received article appears to have any sort of defect/damage, email/call us no later than 3 days from the date the item was received. Our team will investigate the issue and process the refund for the item. For further assistance, feel free to call our customer service team at +966 800 850 0822 or be sure to drop an email at email@example.com
The customer may cancel the order any time before it is processed. Once the order is shipped, the customer will receive a confirmation e-mail that contains tracking information. After a product is shipped, the Return and Exchange Policy will apply.